Online shopping
I did not receive access to the tools after the purchase
If you haven’t received the email containing the access links, please check your spam folder or log in to your customer account. You’ll find the links in your past orders. Alternatively, the links are provided immediately after purchase on the confirmation page. If you still can’t find them, please feel free to email me at contact@data-frayeur.com
I made a mistake in the invoice details, can they be changed?
Yes, of course, write to contact@datafrayeur.com to let me know your request and I will send you the updated invoice.
Customer Service
I can no longer find the link to the original dashboard
No problem, send me an email to contact@datafrayeur.com with your contact details so I can find your order and send you the links to the dashboards you purchased.
Can I exercise my right of withdrawal?
Unfortunately, digital products are an exception, as you receive the service immediately and there’s no going back. That’s why the law exempts these products from the right of withdrawal. If you’re not satisfied with your purchase, write to contact@datafrayeur.com , and we’ll try to find a solution.
Common problems
Some of my fields are red and the graph isn’t working
I create many new fields to retrieve specific data for the charts. Therefore, it’s essential that you create these fields as well to have the same visualizations. Simply click the icon to the left of the field to edit it, then paste the formula provided in the getting started tutorials.
I have “Invalid” fields in my data source (on the right)
This means either you selected the wrong data source (e.g., instead of choosing “URL-related impressions” for Search Console, you chose “Site-related impressions”), or you don’t have these fields in your property because they haven’t been created/activated beforehand (e.g., in GA4, not everyone activates the “Scroll Percentage” or “Click” metrics). I recommend enabling enhanced metrics in GA4 (admin area > data feeds) to automatically collect these events; I often rely on them for my charts. But be aware, this isn’t retroactive.
I “broke” the dashboard and I can’t get back to the previous state.
La meilleure chose est de retourner sur le lien du dashboard original et de créer une nouvelle copie afin de repartir de zéro. Sinon, vous pouvez m’écrire pour que je vous vienne en aide, si vous voulez éviter de tout personnaliser à nouveau.
The data from Looker Studio does not match that of the tools
Vérifiez si les mêmes filtres sont appliqués et si la période sélectionnée est la même. La Google Search Console masque énormément de données, ce qui limite l’analyse dans l’outil, et peut créer des différences avec ce que vous avez dans Looker Studio (qui est plus exhaustif en principe).